Delivery: We aim to dispatch orders within 3-5 working days upon acceptance of an order, however being a small business this may take a little longer at busy times in the year.
Orders are sent via Royal Mail Tracked 48 and may require a signature.
Returns: We hope that you are delighted with your purchase however if you are not satisfied please message us within 14 days of purchase to arrange a return.
Returns are at the customers expense. Please return in original packaging and use a tracked service as we cannot be held responsible for loss of goods being returned. As insurance is not covered for the delivery of ceramics please ensure the item is well protected for it to arrive back safely as any breakages incurred, a refund will not be given.
If your order arrives damaged please notify us with photographs as soon as possible.
Handmade: Our products are individually designed and handmade in the UK. We take care to provide descriptions of the pieces however due to the handmade nature there will be variations in each of the pieces from pattern placement, colour and shape. This adds to the originality of the piece. All stated sizes are approximate.
Delivery: We aim to dispatch orders within 3-5 working days upon acceptance of an order, however being a small business this may take a little longer at busy times in the year.
Orders are sent via Royal Mail Tracked 48 and may require a signature.
Returns: We hope that you are delighted with your purchase however if you are not satisfied please message us within 14 days of purchase to arrange a return.
Returns are at the customers expense. Please return in original packaging and use a tracked service as we cannot be held responsible for loss of goods being returned. As insurance is not covered for the delivery of ceramics please ensure the item is well protected for it to arrive back safely as any breakages incurred, a refund will not be given.
If your order arrives damaged please notify us with photographs as soon as possible.
Handmade: Our products are individually designed and handmade in the UK. We take care to provide descriptions of the pieces however due to the handmade nature there will be variations in each of the pieces from pattern placement, colour and shape. This adds to the originality of the piece. All stated sizes are approximate.