Our Seller Policy

Hello and welcome to our online store! We are delighted that you have chosen to shop with us on the the Country Living Marketplace. As an artisanal small business creating handcrafted, natural skincare and wellness products, we want to make your shopping experience as smooth and enjoyable as possible. This policy outlines everything you need to know about your order.

Our Products

We create each of our products in small batches here in the UK. Because every item is individually handmade, there may be slight variations in colour, texture, and appearance. This is a natural part of the artisan process and makes each piece unique.

Order Processing and Shipping

Once you place your order, we will begin preparing it for you. We want to get your orders to you as quickly as possible and aim to dispatch all orders within 1 to 2 business days. Once your order has been dispatched, you will receive an email confirmation with your tracking information. We normally use Royal Mail as our chosen delivery service and all orders over £15 are sent tracked. However we may choose other couriers if we feel they are better suited.Returns and Refunds

We want you to be completely happy with your purchase. Unfortunately beauty and cosmetic products cannot be returned due to hygiene reasons. If you are not satisfied with any other products, you can return your item to us within 14 days of receiving it. The product must be unused and in its original packaging including tamper seals if appropriate. Once we receive and inspect the returned item, we will process your refund to your original payment method. Please note that return shipping costs are the responsibility of the customer. If your product arrives damaged, please contact us immediately with a photo of the item and its packaging so that we can arrange a replacement or a full refund.

Customer Service

Your satisfaction is our top priority. If you have any questions about your order or our products, please do not hesitate to get in touch using the “Ask a Question” button. We will do our best to respond to you within 24 to 48 hours.

A Note About Our Products

Our products are made with natural ingredients and pure Essential Oils. While many of our customers have found them to be soothing and beneficial, our products are not intended to diagnose, treat, or cure any medical conditions. We do not provide medical advice. If you have any skin or health concerns, we recommend consulting with a healthcare professional before use.

Thank you for supporting our small business.