Fennel Hand Embroidery Kit

Jo Butcher has made every reasonable effort to display on the website, as accurately as possible, a description of the Products. However, some slight variations may occur from time to time in relation to the colours and the appearance of the images, mounts and frames from the way they appear on screen. Also, sizes and material specifications may slightly vary each time.

Orders will be despatched within 1-2 working days and are sent 2nd class.

Original artworks will be sent tracked delivery

Bespoke items take 3-5 weeks.

We understand that from time to time you may wish to return a product to us. If you are a consumer, you have the right to cancel the contract at any time up to the end of 5 working days after you receive the goods. A working day is any day other than weekends and bank or other public holidays in the United Kingdom.

Notice of return/cancellation must be given via email to Jo Butcher, with details of the goods ordered, date of receipt, reason for return and contact details. Jo Butcher will then contact you and agree either an exchange of goods or a cancellation refund.

Goods must be returned to Jo Butcher at your own cost (unless otherwise agreed in writing by Jo Butcher), in unused and otherwise re-saleable condition. The goods must be returned to the address shown below by registered post. The goods must be adequately sealed in the original packaging and you must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.We reserve the right to cancel any order (or any part of the order) if the Products ordered by you are no longer available. We will not be obliged to offer any additional compensation for disappointment suffered if your order is cancelled for any reason.

All the embroidery designs within the Jo Butcher account belong to Jo Butcher and cannot be used by a third party.