Handcrafted Ceramic Sycamore & Oak Leaf Memorial

Return Policy

We have a 30-day return policy on all non - personalised items, which means you have 30 days after receiving your item to request a return if the item is not personalised. All personalised items are not refundable unless the item/s is faulty.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, please see the section 'Ask a Question'. Please note that returns will need to be sent to the following address: 6 Fold Terrace, Cheddleton, Leek ST13 7HRIf your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Cancellations

Personalised orders cannot be cancelled after 24 hours of placing the order. Additionally, the following items are also non-cancelable

- Anything that's made to your specific requirements (ie outside of the standard customisation options offered by the partner to all customers), is personalised or otherwise can't be resold due to a bespoke event

- Creative pieces that are specially commissioned when you place an order like art, sculpture and ceramics

- Personal items sold with a hygiene seal (like earrings) where the seal is broken

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable itemsCertain types of items cannot be returned, custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items.

ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.Shipping Policy

Currently only shipping to the UK.

I use EVRI standard 2-4 days shipping or Royal Mail 2nd class. All items are tracked.

Most personalised items take 2-3 weeks between order and delivery. Due to the drying process of the clay, any changes 24 hours after receipt of the order will extend this time period. Please message me to discuss this.

Pottery is delicate, every care will be taken in the packaging to ensure your pottery arrives as it should. If it arrives faulty, please ensure photographs of the packaging and the item are sent within 48 hours of receipt.