Shipping: UK Mainland – Free Delivery and Paid Delivery. I use Royal Mails ParcelForce 48 to deliver the Willow Kits and they will email you when to expect delivery. If they can leave it in a safe place they may, if not, a card should be left for you to contact them to rearrange delivery. Parcel Force will try twice to deliver. After two failed attempts, the parcel is returned to me. In that case, I’ll refund the kit cost minus the original postage, (Unfortunately, I am unable to recover the original postage fee from Parcel Force, as they have fulfilled their obligations in this matter.) or if you’d like me to send it out again, there will be an extra postage charge. Scottish Highlands & Islands, Channel Islands, Isle of Man: Please drop me a message before ordering so I can let you know the postage cost for your area. Northern Ireland: Due to regulation changes in 2024, I am now unable to post to Northern Ireland. Returns: Thankyou for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with you r purchase for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our returns policy. Returns: All returns must be posted within 14 days of the original purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Returns Process: To return an item place the item securely in its original packaging and contact me on hello@rachelharwoodwillow.co.uk for return details. Refunds: After receiving your return and inspecting the condition of your item, we will process your return. £12.50 will be deducted for the original postage and packaging and you are responsible for the cost of the return postage. Please allow up to 30 days from receipt of your item to process your return. Exceptions: For Defective or damaged products, please contact hello@rachelharwoodwillow.co.uk to arrange a refund or exchange.
Delivery
UK Mainland Delivery is free using Parcel Force 48
Northern Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Man - please contact me before ordering to find out postage costs.
Returns Policy
Thankyou for you purchase. I hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange.
All returns must be made via the CL Marketplace secure messaging platform and refunds are made through the site.
