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Return Policy
1
Eligibility for return
Returns are accepted for products with visible manufacturer defects.
The product must be unopened.
2
Return fees
Return shipping fees are the responsibility of the buyer.
3
Return process
To initiate a return, please contact us through the "Ask a Question" feature within 14 days of receiving your order.
Clearly state the reason for the return and provide relevant details such as order number and product information.
4
Return Address
Dead Sea Dream
Office 73, 235 Earl’s Court Road
London SW5 9FE
5
Refund of Exchange
Upon receiving the returned item and verifying its eligibility, we will process either a refund or exchange as per your preference.
Refunds will be issued to the original payment method.
6
Exceptions
We do not accept returns for products that have been opened or used, unless there is a visible manufacturer defect.