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TERMS & CONDITIONS OF SALE – Please read the following carefully before placing your order.
Returns Policy We sincerely hope that you are happy with your purchase. If there is a problem with the item please contact us immediately and we will arrange its return and a full refund. Cancellations or returns for any other reason must be notified within thirty working days of delivery and goods returned in original saleable condition. You will be refunded in full but buyers are responsible for the cost of return postage.
Delivery We process your order the day it is received. We use Royal Mail First Class and Parcelforce for our UK deliveries. We use a variety of carriers for shipping outside the UK. Due to all items being handcrafted they are often made to order. Dependent on the nature and size of the order delivery times will vary. Please contact us if you would like an idea of despatch times for your order. Most orders will be despatched within 3 days. In case of unusually high demand, we will email you to inform you of the estimated delivery time and an option to cancel should you wish to do so. Our delivery tariffs depend on location and the size of delivery. The cost of delivery will be calculated as part of the check out process.
Privacy Policy When you place an order from The Little Oak Latch Company, we will receive your name, delivery address and email address. We will only use these details to process and deliver your order, or deal with any queries you have related to that order.
The only circumstances in which we will share your data are in processing your order or complying with the law. We will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which we may share your data are:
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
We will only retain your details for as long as necessary in order to process the transaction and will securely store any data collected during that period. We retain personal data related to orders or customer queries for six years. After this time we will delete your data from our records.
You have the right to know what personal data we hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way we handle your data.
Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
General Timber is a material which is affected by changes in temperature and humidity. All due care is taken to ensure that wood products are supplied at the correct level of humidity for their purpose. Natural movement will occur with seasonal changes in temperature and humidity and this will not be considered to be a fault in the goods. Timber is a material whose natural variation in colour and grain is an intrinsic characteristic and is not considered a fault in the goods
I bought a little orange oak bird and the oak leaf tea towel as gifts, I am sure they will be well received as they both are lovely. Very well packaged and arrived very quickly. Thank you so much.