Lace Trimmed Velvet Gown

We believe in delivering the highest quality service for our customers, and partner with Royal mail for UK deliveries. We will dispatch your order(s) within two working days after it has been placed subject to payment and stock availability. If for any reason an item is out of stock, we will contact you as soon as possible. A confirmation email will be sent to your inbox upon dispatch of the order to let you know it’s on its way. Shipping costs are not included in the product price. Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Ira & Isla Baby and Kids declines any liability in delivery due to unforeseen events caused by the postal service. DELIVERY TIMES We shall endeavour to deliver the product to you within 30 days (from the day after you have placed your order) unless you have agreed to a later delivery date with our Customer Service team. If we are unable to deliver the product within that time, we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund. All new orders are deemed separate, and each is treated individually. We take pride in our reputation for providing merchandise of the highest quality. We hope that you are delighted with every order you receive from Ira & Isla Baby and Kids, if for any reason you are not satisfied with your purchase, you have 14 days to return them to us for a refund. You must notify us if you wish to return any items from your order within 14 days from the day of receipt. Please ensure that all returns are sent back in the original packaging provided and with return tags still attached. Please note all return costs are the responsibility of the customer. If your item is faulty (i.e., received damaged or with a manufacturing fault) please contact customerservice@iraandisla.com. The information below includes details on return standards, timescales, refunds, and issues arising from damaged or faulty items. RETURNING YOUR PURCHASE All items should be returned new, unused and with Ira & Isla Baby and Kids tags still attached. Any items that are returned to us in a damaged, soiled or otherwise altered and less than perfect condition may not be accepted and may be sent back to the customer. Please contact customerservice@iraandisla.com, if any of your items have been delivered without Ira & Isla Baby and Kids return tags. As soon as you’ve decided you’d like to return, let us know. You can exercise your right to return a product simply by completing the return slip attached to the order and sending back the unwanted items using the return label included with the order. You can contact our Customer Service team for help or for more information about this procedure and/or to request a new return slip if lost. For returns please proceed with following: Please email us at customerservice@iraandisla.com and inform us about the order number, order reference and item(s) that you wish to return. Re-using the original packaging, tape the parcel securely. To ensure the parcel safely reaches us, we recommend that you ask for a proof of postage and/or use a carrier that provides a tracking number. Please remember responsibility for the return is yours until the parcel reaches us. Once we have processed the return, you will receive a return confirmation email and you can then expect to receive a refund within 30 days. Refunds will be issued to the same payment method as used in the original purchase. Returns expenses are your responsibility, Ira & Isla Baby and Kids does not refund the cost of return shipping costs. Please note that additional duties, taxes, or shipping costs will not be refunded. We strongly advise that you use a signed-for-postal service to return the item(s) as we are not able to refund for any orders that get lost in the post. Please also keep your proof of postage until we confirm that we have received the item. Once the item has been approved for return and refund, we will credit the original purchaser’s debit/credit card for the sum paid minus postage costs, unless the item was faulty. Returns should be sent to the following address: ONLINE SALES Ira & Isla Baby and Kids Milcombe Hall Cottage Milcombe Oxfordshire OX15 4RQ Please note that you are responsible for the returned product(s) until it reaches us. Ira & Isla Baby and Kids will not compensate for returned packages lost in the return shipping. RECEIVING A REFUND Please note that we do not refund shipping costs, or any duties or taxes incurred. All successful returned items will be credited to the card used when placing the order, your shipping costs will be excluded unless the item is faulty or cancelled. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. For payments made by PayPal, refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card. Please note, items should not be returned to us without prior notice. You must notify us if you wish to return any items from your order within 14 days from the day of receipt. Items returned to us without prior notification may not be refunded. REPEATED RETURNS We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to future orders being refused.