Hand painted ivory candles with a delicate Holly design set of two

Business Name: Loveletters Hand Painted Candles

Location: United Kingdom

Sales Platforms: Country Living Marketplace & Instagram

For all order enquiries, please contact us via Instagram Direct Message or email:

📧 Email: [Loveletterssjc@gmail.com)

⸻

2. Our Products

We specialise in hand-painted, candles. Due to the artisan nature of our work:

• Each candle is one of a kind

• Colours and designs may vary slightly

• Small variations are part of the handmade charm

All product photos and descriptions are provided as accurately as possible.

⸻

3. Pricing & Payments

All prices are listed in GBP (£).

Payments are processed securely through the platform you purchase from (Country Living Marketplace or Instagram checkout/invoice).

Orders will only be processed once payment is received in full.

⸻

4. Order Processing & Shipping

Orders are typically processed within [3-5 days )

We ship from the United Kingdom.

Shipping includes:

• Delivery estimates provided at checkout or during purchase

• Tracking where available

Please ensure your shipping address is correct before confirming your order.

⸻

5. Returns & Refunds (14-Day Policy)

We want every customer to love their candle purchase. If you are not satisfied, we accept returns and refunds under the following terms:

Return Timeframe

You may request a return or refund within 14 days of receiving your order.

Return Conditions

Items must be:

• Unused and unburned

• In original condition and packaging

• Returned with proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on candles that have been used or damaged after delivery.

Return Shipping Costs

Customers are responsible for return postage unless the item arrived faulty or incorrect.

Refund Processing

Refunds will be issued within 5–10 business days after the return is received and inspected.

⸻

6. Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery and include:

• Your order number

• Clear photos of the item and packaging

We will offer a replacement or full refund in line with UK Consumer Rights Act 2015.

⸻

7. Order Cancellations

Orders may be cancelled within [24 hours ) after purchase, provided the order has not yet been dispatched.

Once shipped, cancellations are handled through our Returns Policy.

⸻

8. Customer Responsibilities

Customers agree to:

• Provide accurate delivery details

• Follow candle care and safety instructions

• Contact us promptly if there is any issue with an order

⸻

9. Policy Updates

Loveletters Hand Painted Candles reserves the right to update this policy at any time. Updates will be posted through our selling platforms.

⸻

10. Contact

For questions, support, or return requests, please reach out:

📩 Instagram DM: @Loveletterltd

📧 Email: [Loveletterssjc@gmail.com)

📍 United Kingdom