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The Insulated Travel Mug Tall is a 20oz stainless steel travel mug for when 16oz is not quite enough. The extra capacity suits longer days, bigger coffees and time outdoors, and the double-walled steel holds heat or cold for hours without warming up in your hand.
Same everyday build as the Short, with more room and the same easy-clean steel. A reusable mug that handles the commute and the campsite alike, and saves a run of paper cups along the way.
Prefer something smaller? The 16oz Short is the compact version. For cold wine outdoors, look at the Insulated Wine Tumbler. Browse the full insulated range.
Oak & Ember is committed to providing a reliable and straightforward shopping experience. This policy explains how we handle orders, delivery, returns, refunds, damaged goods and personalised products purchased through the marketplace.
Orders are subject to product availability and successful payment authorisation. We aim to process and dispatch orders as quickly as possible.
If an item becomes unavailable after your order has been placed, we will contact you and arrange a refund or suitable alternative where appropriate.
We aim to dispatch orders within the timeframe shown on the marketplace.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, public holidays, severe weather or high seasonal demand.
Tracking information will be provided where available.
Customers are responsible for supplying a complete and accurate delivery address. If you notice an error, please contact us as soon as possible. We cannot guarantee that delivery details can be changed once an order has entered the dispatch process.
We want you to be completely satisfied with your purchase.
Eligible products can be returned within 30 days of receiving your order if you change your mind.
Returned products should be:
Please contact us through the marketplace before returning an item so we can provide the correct return instructions.
Unless an item is faulty, damaged or incorrect, the customer is responsible for return postage costs.
Once your return has been received and inspected, an approved refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.
If an item has been handled beyond what is reasonably necessary to inspect it and this has reduced its value, an appropriate deduction may be made where permitted by law.
If your order arrives damaged, faulty, incomplete or incorrect, please contact us as soon as possible through the marketplace.
Please provide:
We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.
Where an item is faulty, damaged or incorrectly supplied, the customer will not be responsible for reasonable return costs.
Personalised, customised or bespoke products cannot normally be returned because of a change of mind.
Customers are responsible for checking all names, initials, wording, dates, logos and artwork supplied for personalisation before placing an order.
If a personalised product is faulty, damaged or has been produced incorrectly, please contact us and we will resolve the issue.
Change-of-mind returns may not be accepted where a product:
These exclusions do not affect your statutory rights.
If you wish to cancel an order before dispatch, please contact us as soon as possible.
We will make every reasonable effort to cancel it before shipment. If the order has already been dispatched, eligible products can normally be returned under our 30-day returns policy.
We make every reasonable effort to ensure that descriptions, photographs, dimensions, specifications and colours are accurate.
Minor variations may occur due to screen settings, lighting, manufacturing tolerances, natural materials or production batches.
Customers should follow any care, cleaning, storage and usage instructions supplied with the product.
Normal wear and tear, accidental damage, misuse or damage caused by incorrect care is not considered a manufacturing fault.
For questions regarding an order, delivery, return or refund, please contact us through the marketplace and include your order number where possible.
Our 30-day returns policy is provided in addition to your statutory consumer rights. Your legal rights relating to faulty, damaged, misdescribed or incorrectly supplied goods remain unaffected.