Shipping policy Standard Delivery Our standard UK delivery charge varies according to your order weight. Orders over £75 will be delivered free of charge. Providing your items are in stock we will aim to deliver your order within 1-3 days -we will let you know if there are any delays Depending on your order we may use a few different companies to deliver: Royal mail, Evri, DPD If you are in a hurry please call or email your order before midday and clearly mark it is for next day delivery. We will send it guaranteed next day delivery at the current rate of charge. Orders placed on Friday before midday for Next Day delivery will usually arrive with you on Monday. Orders placed on Saturday or Sunday for Next Day delivery will arrive with you on Tuesday. Please get in touch by phone or email If you require a specialised UK delivery service and we will discuss and agree options. Returns We hope you are happy with your order. However, if it's faulty or damaged please send it back to us. Please contact us within 24hrs of receipt of your items to inform us that you need to return your item and why. We can offer you a refund, replacement or voucher. You can do this either by giving us a call on +44 (0)7810046113 or by email on rebeccaplaterillustration@gmail.com Please send your return items to: Rebecca Plater Weddersbie Farm House Ladybank Cupar Fife KW17 2SD We recommend you obtain proof of postage when returning items to us. In the event of any products being faulty, we will cover all costs of the postage and either refund or exchange the products for you. If you’re returning an item from overseas because it’s faulty, please contact us on +44 (0)7810046113 or rebeccaplaterillustration@gmail.com If you are returning products that are not faulty, then unfortunately we cannot refund the cost of returning the product to us nor the the original postage cost. We will only refund the cost of the returned items. Before returning any item to us, we do ask that it is in the same condition as when you first bought it. Please ensure you have taken reasonable care to make certain that it is packaged correctly, returned safely and not damaged in transit. Please include original packaging where possible. No-One at Home If there is no one at your delivery address when your order is delivered the postman or courier will leave a card with the contact details on how to retrieve your parcel. Overseas Delivery Charges We deliver anywhere in the world but our policy is not to deliver to PO Box addresses, due to courier restrictions. We will deliver your order via EVRI, Air Mail, UPS, DHL or FEDEX. Our products are sold in Pounds Sterling on a delivery duty UNPAID basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order. Rebecca Plater is not responsible for any of these charges. If the parcel is returned to us due to unpaid charges only the goods will be refunded not the original delivery charge. Thank you for your understanding. Return and Refund Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@rebeccaplater.com. Please note that returns will need to be sent to the following address: Rebecca Plater, Weddersbie Farm House, Ladybank, Cupar, Fife, KY157UY. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@rebeccaplater.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@rebeccaplater.com.