Insurance and Delivery:

Delivery dates are estimates only. If delivery of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay.

Ownership of any product(s) you order from us shall pass to you on the date and time of the delivery to your nominated address. The product(s) are your responsibility from the time we deliver them to the address you gave us. We insure each purchase during the time it is in transit until it is delivered to your specified delivery address.

We require a signature / name of the person who has placed the order for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes, for example as a gift, then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.

Returns and Exchanges:

Your right to change your mind. If you have changed your mind about your product(s), you must notify us within 14 days of receiving the product(s) to request a RMA (Return Merchandise Authorisation) number and form. Please request this via email. You must return the product(s) to us in the original branded packaging provided and in an appropriate and sufficiently hard-wearing external shipping box. You must return the product(s) including any free gifts provided with it, in unworn and perfect conditions with all tag still attached, within 14 days of you telling us you have changed your mind. Returns are at your own cost.

You have to return the product(s) at your own cost. Returns must be made using an established delivery service and to the address provided when a return is requested. We recommend that the returns are sent via tracked or signed delivery, ideally insured, to cover full retail value of the product(s). If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you cannot provide evidence and we do not receive the product(s) at all or within a reasonable time we will not refund you the price.

All product(s) and branded packaging being returned are subject to full inspection. Orders sent back from a different destination may incur additional charges and be delayed in customs. Provided that all product(s) including the branded packaging are received undamaged with all original tags, where applicable any protective films and labels attached as presented on delivered, clean, unmarked, and unworn, in full re-saleable condition, you will receive a full refund for the item.

In the event that a returns request is not accepted, we will send the product(s) back to you. Please note that before your product(s) leave our warehouse, they are thoroughly inspected and controlled by our packing team and then checked again by our dispatch team. In the very unlikely event that you receive an item which is faulty or damaged, please contact us.

We will send an email once your return has been processed and additionally email if we need further information from you in order to complete the returns process. You are always welcome to email us to check the status of your return. If you wish to exchange an item, please contact us.

Refunds:

You have rights if there is something wrong with your product. Any refunds will be refunded to you within 14 days of us receiving the product back from you.

We will reject or reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable, or if the product or the branded packaging is damaged (which includes the removal of any protective films or tags), we may send the product(s) back to you or we may reduce your refund to compensate us for its reduced value.

Your right to make changes:

If you wish to make a change to your order, please contact us. We will let you know if the change is possible. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

Please note the following about our products:

Products and packaging can vary slightly from their pictures. A product's true colour, position of the patterns and embroidery detail may not exactly match that shown on your device or in our marketing. All sizes, weights and measurements indicated on our size chart are approximate only.