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Free delivery over £
- Handmade
- Made-to-order
DELIVERY:All deliveries are made via our delivery partner Royal Mail.We aim to dispatch orders within 1 working days of receiving an order.SHIPPING RATES:Royal Mail 1st Class - Parcel £4.99Royal Mail 1st Class - Large Letter £2.99Royal Mail Tracked & Signed for £6.99Free delivery is available for orders with a value of £50 or moreRETURNS POLICY:We want you to be delighted with your purchase from The New Forest Candle Company, however if you are not entirely satisfied, or you have simply changed your mind, please contact us using the "Ask a Question" button within 7 days of receiving your order.To be eligible for a return, your item must be complete, in the same condition that you received it, unopened and unused, and in its original product packaging. Once your return request is accepted, you will receive instructions on how and where to send your item. Unfortunately, your return cannot be accepted if you have not contacted us beforehand.You do not need to reuse the postal packaging your order arrived in, however you will need to make sure that the item you are returning is sufficiently protected from damage for its return journey.Please be aware that when returning an item, you are responsible for paying the return postage. Please obtain a certificate of posting. And importantly, note that products in our reed diffuser range will require additional parcel labelling, which Royal Mail can advise on.DAMAGED ORDERS:Please inspect your order upon receipt and contact us immediately if anything is defective or damaged, or if you received an incorrect item.We take care to ensure that our products are packaged carefully so they are protected during transit, but sometimes damages do occur. If your order has been damaged while being delivered, please contact us using the "Ask a Question" button.NON-RETURNABLE ITEMS/SKINCARE:Given the nature of the products that we make and supply, we are unable to accept returns for bath, body and skincare items that have been opened or used. Please get in touch if you have questions or concerns about your specific item.REFUNDS:We will notify you once we have received and inspected your return. If your return is in order, you will be refunded automatically on your original payment method. Please remember it can take some time for bank or credit card companies to process refund payments.