Wild Botanical Clay Heart Garland

The following does not affect your statutory rights as a consumer. Here at Cornucopia Creative Studio, we pride ourselves on our exceptional customer service, and our hope is that every customer will be delighted with their purchase. If you have any issue with your order once you receive it, please reach out to us as soon as possible so that we can try to put it right. You can contact us about your order, or for any returns queries, at info@cornucopia-creative.co.uk. We wish to be as fair and generous as it is possible to be, within some limits established to protect ourselves against online fraud or unscrupulous characters. Dissatisfaction caused by Cornucopia Creative Studio We do everything we can do to ensure we send you the gifts you require in perfect condition by the date you require them. However, sometimes things can go wrong. If you are dissatisfied with any aspect of your order or customer service experience, and the problem is our fault or the fault of one of the companies we use to ship your order to you, we will take steps to resolve the problem entirely at our own expense. Damaged goods – please inform us within 14 days Please contact us by phone or email within 14 days of receipt of your order. Failure to report a damaged item within 14 days will invalidate your right to any refund or replacement We will need you to explain clearly which item or items are damaged and we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you. Cornucopia Creative Studio reserves the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion. If we ask you to return the damaged goods to us, you can do so at our expense, and full instructions will be provided on how best to do this. We do not wish to cause further inconvenience and only require items to be returned within 28 days of our requesting their return, so you can drop the return into your local post office at your convenience. Incorrect or missing goods – please inform us within 14 days Please contact us by phone or email within 14 days of receipt of your order. Failure to report incorrectly sent goods or goods missing from your order within 14 days will invalidate your right to any refund or replacement. If we have sent you the wrong goods, or if we have failed to send you goods you have paid for (without acknowledging the shortfall and issuing you with a refund), we will need you to explain clearly what you have received in error or what is missing. We will arrange to send out the correct goods straight away (or alternatively issue you with a refund) and ask you to return any goods you were sent in error at our expense. Full instructions will be given on how best to do this. We do not wish to cause further inconvenience and only require items to be returned within 28 days of our requesting their return, so you can drop the return into your local post office at your convenience. Goods not as described – please inform us within 14 days Please contact us by email within 14 days of receipt of your order. Failure to report goods not as described within 14 days will invalidate your right to any refund or replacement. If when your goods arrive they are not as we have described them on the website, or if they do not match the photograph we are displaying online, you are of course entitled to a refund or a replacement. We will need you to explain clearly what the problem is, and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the unwanted goods to us, you can do so at our expense and full instructions on how best to do this will be provided. We do not wish to cause further inconvenience and only require items to be returned within 28 days of our requesting their return, so you can drop the return into your local post office at your convenience. Faulty goods – please inform us within 90 days If your item is faulty or develops a fault soon after purchase, please contact us by phone or email as soon as you notice the fault, and no later than 90 days after receipt of your goods. Since we have no way of knowing what treatment a product has received once it arrives with the customer, Cornucopia Creative Studio will not accept responsibility for goods after more than 90 days. We will need you to explain clearly which item or items are faulty and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If we ask you to return the damaged goods to us, you can do so at our expense and full instructions on how best to do this will be provided. We do not wish to cause further inconvenience and only require items to be returned within 28 days of our requesting their return, so you can drop the return into your local post office at your convenience. Dissatisfaction caused by customer error or decision If you are dissatisfied with any aspect of your order or customer service experience, but the issue can reasonably be seen to be partially your own responsibility, we still want to help. But we will ask you share with us the cost of putting right anything which may have gone wrong. If Cornucopia Creative Studio are entirely void of responsibility for any dissatisfaction, you may be liable for the full cost of any replacement issued. Please reach out to us to discuss how we might be able to help. Incorrect details – please inform us immediately If upon placing your order you realize you have entered some details incorrectly, whether product, billing, contact or delivery details, please inform us straight away by email or telephone to minimize any disruption. If your order has not yet been processed, we can try to make changes and sort everything out for you. However we seek to process all orders in the shortest possible timeframe so if you delay and we have already dispatched your order, you will be responsible for the cost of returns and redeliveries. If as a result of incorrect delivery details a parcel is returned to us by the Post Office or one of our courier firms, we can arrange redelivery to the correct address for payment of a further standard shipping charge. Unwanted or mis-ordered goods – please inform us within 14 days Please contact us by phone or email within 14 days of receipt of your order. Failure to report unwanted goods within 14 days will invalidate your right to any refund or replacement. It may be that when the goods arrive you change your mind, or you realize you accidentally bought the wrong thing. Please just get in touch and explain clearly which items you don’t want, and whether or not you’d like something else instead. We will ask you to return the unwanted goods to us at your own expense. Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund or replacement once we have received the goods and confirmed they are in re-saleable condition. This does not extend to personalised products or products made to your custom specifications which cannot be reasonably resold to a general audience. Once we have confirmed satisfactory receipt we will as per our previous agreement either refund you the price paid for the goods or dispatch replacement goods of equal value. Should you request replacement goods of greater or lesser value, a partial refund or secure surcharge will be arranged by us. Returning Goods If you wish to return your good(s) for any of the reasons listed above you should, in the first instance, contact us via email on info@cornucopia-creative.co.uk and we will advise on how to return your good(s). If you wish to return goods to us, or if you are asked to do so by us, you may use a prepaid returns label (provided by us where applicable) if authorized to do so by the Terms above or verbally or in writing by us. If you use this prepaid returns label without authorization, we reserve the right to deduct the cost of return from any refund issued for returned goods. When you return goods to us, please enclose information pertaining to the return. The information we need is: • Your name and order number - Written confirmation of what items you have returned • Written confirmation of the reason for your return • Written request for either refund or replacement as appropriate • Please also tell us whether or not you have already contacted us regarding this return • If this information is not enclosed with any return we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund.