FAQs

The Country Living Marketplace is a new online shopping destination, brought to you by Country Living magazine.

It features a range of artisans and small businesses, who reflect the Country Living values of quality and authenticity. Many of the products are hand-crafted, artisinal and sustainable.

Yes, anyone can shop on the Country Living Marketplace, whether you are already a registered member of Country Living or a first-time visitor. Currently, we only ship to addresses in the UK.

The Country Living Marketplace offers a wide range of products from a variety of British artisans and small businesses. You will find premium products across the following main categories:
• Home & Garden
• Beauty
• Accessories
• Crafts & Cards
• Gifts
• Pets

We are always adding more and more artisans to our website, so check back for more products soon!

We will only select artisans that align with Country Living’s values of quality and authenticity. Many of our artisans have worked with the Country Living brand previously, at our Country Living Summer Fairs and Christmas Events. If you would like to apply to be a seller, please visit our Sell With Us page.

Each artisan has their own profile, where you will be able to see more information about their brand, products, and policies. You can find the artisan's profile on the Meet Our Artisans page. You can reach out to the artisan through our secure chat system via the 'Ask a Question' button on products, profiles, and order confirmations.

If 5 working days have passed and you are not able to get in touch with an artisan, please email hello@countrylivingshop.co.uk and our Customer Service Team will be happy to help.

Of course! You can purchase from a variety of artisans, and then check out in one single transaction.

We operate using the Stripe payment platform, which accepts most major credit cards, including VISA, MasterCard and Amex.

You can return a product if you contact the artisan within 14 days of receiving it. Please visit an individual artisan's profile to see their specific policy.

Please visit an individual artisan's profile to see their delivery policy.

Please email hello@countrylivingshop.co.uk and a member of the Customer Service Team will be in touch as soon as possible.