Cocktail Kiwi plant with Crate

Orders 1. Order Acceptance PolicyAll orders and subscription requests received are subject to acceptance by The Gluttonous Gardener Limited ("The Gluttonous Gardener"), and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

2. Timing of your orderAs a part of the checkout process you will be able to select the delivery date for your order. Although over 99% of deliveries arrive on the delivery date within UK Mainland, there are a number of situations where despite our very best efforts, a delivery is late for reasons outside our control.

In these exceptional cases we cannot accept liability, and cannot offer a refund of the delivery charge. Please refer to clause 8 but be assured that we will still do our very best to deliver on time, even if these exceptional circumstances apply.Please note for destinations outside of UK Mainland deliveries can take slightly longer to arrive, and we cannot always guarantee a delivery date to more remote areas and international addresses.

If the recipient is out when delivery takes place the driver will try to leave it safe but this is not guaranteed. If delivery fails, the courier company will also reattempt delivery the following day. In the unlikely event that the recipient does not get in touch with the courier depot after two delivery attempts, we will contact you, the buyer, for further instructions.

If the parcel is returned to us or you wish to change the delivery address, a new delivery charge will apply.

Cost of delivery will be advised at the time of placing an order and is dependent on the delivery address, please see our Delivery Page for pricing information.

DELIVERY 1. We deliver all our crates by DPD.2. Smaller products are sent by Royal Mail 2nd Class delivery are included in the price of any order.3. For DPD deliveries, we will dispatch on the day required to meet your chosen delivery date. Orders for next day delivery to UK mainland must be placed by 1pm. We recommend providing a local mobile number and email when you place your order so that DPD can keep you updated about the delivery of your crate.4. For Royal Mail deliveries, we will dispatch on the same day if the order is placed by cut-off otherwise it will be dispatched the next working day. Royal Mail deliveries take 2-3 days within UK but unfortunately, we cannot guarantee the exact delivery date.5. In the event of a delay by Royal Mail or the courier, we are unable to offer a refund or to resend your delivery.6. We are unable to provide delivery notifications for Royal Mail orders.7. We cannot guarantee that delivery instructions will be followed.8. Although our team will always try our best to ensure punctual delivery for our customers, The Gluttonous Gardener cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the postal service that we use or anything else outside of The Gluttonous Gardener’s control.9. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.10. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph. Please note that at peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 5 days’ notice for any changes to be made.11. We reserve the right, at our absolute discretion, to cancel your order if we believe that the postal or courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can't, we won't risk disappointing you.

12. I am afraid we cannot deliver to P.O. Box / BFPO / APO / FPO addresses. Any order for these addresses will be refunded within 24 working hours.