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Free delivery over £
- Handmade
Candle Care Information
To get the best results from your Vivian May Naturals candle, allow your candle to burn for 3-4hrs the first time you light it and/or until the entire wax surface has melted completely. Never burn for longer than 4 hours at a time, and always make sure to pull off/trim your wick to 5mm.
Never leave a burning candle unattended.
Burn candle out of reach of children, pets, and drafts.
Do not burn candles on or near anything that can catch fire.
Container will get hot.
Only use on a level heat resistant surface.
Do not allow the flame to touch the container.
Always trim the wick to 5mm before lighting each time to get the most out of your candle.
Extinguish when 5mm of wax remains and do not relight, its time to say goodbye, and re-order your favourite.
Our vessels can be repurposed so wash gently with warm soapy water and reuse.
Seller Policy – Vivian May Naturals
Order Processing & Dispatch
Orders are processed and dispatched within 3 working days. All items are carefully packaged to ensure they arrive safely.
Orders are shipped within the UK only using Royal Mail or Evri. Where available, customers will receive tracking information so they can follow their delivery.
Delivery
Delivery times may vary depending on the courier service and seasonal demand. Vivian May Naturals is not responsible for delays caused by postal services, but every effort is made to ensure orders are dispatched promptly.
Returns & Refunds
Vivian May Naturals offers a 14-day return policy from the date your order is received.
To be eligible for a return:
- Items must be unused and in their original packaging
- Customers must contact the seller within 14 days of delivery
Once the returned item has been received and inspected, a refund will be issued where appropriate.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact the seller as soon as possible via the “Ask a Question” button on the marketplace.
Customers may be asked to provide photos of the item and packaging to help resolve the issue quickly. Where appropriate, a replacement or refund will be offered.
Disputes & Customer Support
In all cases of questions, concerns, or disputes, customers should contact Vivian May Naturals using the “Ask a Question” button through the marketplace messaging system.
Product Information & Safety
Safety guidance for candles and diffusers will be included with your order. Please read and follow these instructions carefully.
Products contain essential oils and fragrance ingredients, so customers with sensitivities or allergies should review product descriptions and ingredients before purchasing.