Shipping: Our standard UK delivery charge varies according to your order weight. Orders are processed within 1-3 working days following confirmation of payment. Standard UK delivery normally takes 3-5 working days after dispatch. Delivery times are estimates and may occasionally be affected by circumstances outside my control. Personalised, bespoke and made-to-order items will require additional preparation time. Any extended lead times will be clearly stated in the product description. Returns: I offer a 30 day returns period from the date your order is delivered. If you would like to return an item, please contact me within 14 days of delivery to let me know. Once your return has been approved, return instructions will be provided. Items must be returned unused, in their original condition, with any tags attached and, where possible, in their original packaging. If the original packaging is damaged or no longer suitable for safe return appropriate alternative packaging should be used to protect the item during transit. Proof of purchase may be required. Customers are responsible for the initial cost of returning the item and standard delivery costs will be refunded once the return has been processed. Faulty, Damaged or Incorrect Items: Please inspect your order upon receipt and use the Marketplace "Ask a Question" button within 48 hrs to notify me of any faulty, damaged, incorrect or not as described items. Photographs of the faulty, damaged, incorrect or not as described items may be required. Personalised, Bespoke and Made-to-Order Items: Personalised, bespoke and made-to-order items cannot be returned due to change of mind. However, they may be returned if they are faulty, damaged or not as described. Refunds and Exchanges: Once the returned item as been received and inspected customers will be offered an exchange, alternative item or refund. These will be processed within 14 days. Any refunds will be issued to the original payment method.
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