Handmade William Morris Bramble Eyeglass and Keepsake Case

⏰ Business Hours

Our working days are

Monday to Friday

.

Orders and enquiries placed outside these days will be processed on the next working day.

🚚 Shipping & Delivery Policy

• Handmade Lead Times: Every fabric-covered box is individually constructed to order. Standard orders take 5 to 7 working days. Customised orders may take up to 10–14 working days to allow for custom fabric sourcing or personalization.
• Protective Packaging: All boxes are wrapped in tissue paper and shipped in heavy-duty cardboard boxes to ensure the fabric and structural corners remain pristine during transit.
• Courier Service: Orders are dispatched via Royal Mail Tracked 48h Service.
• Shipping Rates: Delivery costs are calculated at checkout based on package dimensions, starting from £2.95
• Tracking: You will receive an automated tracking link via email as soon as your parcel is handed to the courier.

📦 Returns & Exchanges Policy

1. Standard Made-to-Order Boxes (Standard Stock Designs)

• Change of mind: For boxes ordered as pictured in our standard listings, you have 14 days from delivery to notify us via the Marketplace Messaging Service if you wish to return it and send it back to us.
• Hygiene & Condition: Fabric easily absorbs odours and marks. Items must be returned unused, in a completely smoke-free/pet-free condition, and in their original protective packaging.
• Return Postage: The buyer pays for return postage. We strongly recommend a tracked service, as we cannot refund boxes that are lost or crushed in transit.

2. Customised & Bespoke Orders (Strictly Non-Refundable)

• Exempt from Returns: Under the UK Consumer Contracts Regulations, any item made to a customer's specific specifications is exempt from the 14-day cooling-off period.
• What Counts as Custom?: This includes boxes made to your custom dimensions, pieces featuring personalized lettering, or boxes using a specific fabric combination requested by you that is not part of our standard stock line.
• Final Sale: Once production begins on a customised box, the order cannot be cancelled, refunded, or exchanged unless it arrives damaged or faulty.

3. Faulty or Damaged Items

• Our Guarantee: If your box arrives damaged, warped, or with faulty craftsmanship, you are fully protected by the UK Consumer Rights Act.
• Action Required: Contact us within 30 days of delivery via the "Ask a Question" button on our profile. Please include clear photographs of both the item damage and the external shipping box. We will issue a priority replacement or a full refund.