M R Dawson Upholstery Seller Policy
At M R Dawson Upholstery, we are a family-run business with over 60 years of upholstery heritage spanning three generations. Mark personally handcrafts each dog sofa in our Cheshire workshop, while Michelle works alongside him, assisting with production, fabric preparation, finishing details and customer care. We take great pride in creating beautiful furniture that combines traditional craftsmanship, quality materials and practical design for modern pet-loving homes.
Handmade to Order
Every dog sofa is individually handcrafted to order in our workshop. Because each piece is made by hand, slight variations in dimensions, fabric pattern placement and finishing details may occur. These small differences are part of what makes every sofa unique.
We encourage customers to carefully review product dimensions, fabric selections and delivery information before placing an order.
Quality Materials
Our sofas are built using hardwood frames and high-quality upholstery materials selected for comfort, durability and everyday practicality. We offer a range of stain-resistant, easy-clean and pet-friendly fabrics designed to withstand the demands of family life while providing a comfortable place for your dog to rest.
Fabric Selection & Samples
We do our best to represent fabric colours accurately online; however, colours can vary between screens, devices and lighting conditions.
For this reason, we strongly encourage customers to request fabric samples before placing an order. Viewing a fabric sample in your own home allows you to accurately colour match with your décor and be completely confident in your choice before your sofa is handcrafted.
Lead Times
As each sofa is handmade to order, production times may vary depending on demand and the level of customisation selected. We anticipate a current lead time of 4 weeks, we will always provide an estimated lead time and keep you informed throughout the making process.
Delivery
Every sofa is carefully inspected before it leaves our workshop to ensure it meets our quality standards. We use DPD for deliveries and, once dispatched, your sofa is typically delivered on the next working day. As a small family business, we work hard to keep our product prices as competitive and transparent as possible.
Due to the size and weight of our dog sofas, a delivery charge applies to all orders. Delivery is typically charged at £39.99for the majority of UK mainland postcodes. Additional delivery charges may apply to remote, offshore or off-route postcodes. If this affects your location, we will obtain a separate delivery quotation and confirm the cost with you before your order is placed.
You can also collect your sofa from our workshop in Crewe, Cheshire, or we can arrange free local delivery within the Cheshire area.
Product Care
Regular vacuuming and prompt attention to spills will help keep your sofa in excellent condition. Care requirements may vary depending on the fabric selected, and specific care guidance will be provided with every sofa.
Returns & Damages
Please inspect your order upon delivery and notify us as soon as possible if there are any issues or damage during transit. As our sofas are handmade to order, returns, cancellations and exchanges may be subject to specific conditions. We will always work with customers to resolve any genuine concerns fairly, promptly and professionally.
Customer Service
When you purchase from M R Dawson Upholstery, you are dealing directly with the people who make your sofa. We are always happy to answer questions, discuss fabric choices and help you select the most suitable sofa for your dog and your home.
Thank you for supporting British craftsmanship and a small family business. We appreciate every order and are proud to create handcrafted furniture that dogs and their owners can enjoy for years to come.
