All orders are posted via Royal Mail tracked and insured services. I aim to process orders within 5 working days.
If an item fails to arrive or arrives damaged the purchaser must inform me immediately.
Damaged and faulty items must be returned and will be refunded in full, including postage costs. If an exchange is preferred I will endeavour to exchange the item if there is another available.
If a purchaser changes their mind or doesn't like the product and wishes to return it they are responsible for the cost of returning it (using an insured and tracked service) with all tags and packaging intact. A refund will be given as soon as the item is received.