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Free delivery over £
- Handmade
- Made-to-order
★★★★★ (19)
SELLER POLICY - Dainty London Jewellery
Dainty London Jewellery is a UK-based jewellery brand creating timeless, ocean-inspired designs using recycled sterling silver and fair-trade gold wherever possible. Each piece is carefully made to order or in small batches across our London and Essex workshops.
Order Processing Times
Most items are dispatched within 3-7 working days unless otherwise stated. Bespoke or made-to-order pieces may require longer lead times, which will always be clearly communicated at the time of purchase.
Shipping
All orders are sent via tracked delivery services. Once dispatched, customers will receive a tracking number. We currently ship within the UK and internationally to selected countries.
Packaging
All jewellery is beautifully presented in eco-conscious packaging, designed to protect your item while reflecting the luxury nature of the brand.
Returns & Exchanges
Due to the handmade and often bespoke nature of our jewellery, we do not accept returns or exchanges on personalised, custom, or made-to-order items unless they arrive faulty or damaged.
For eligible non-bespoke items, returns are accepted within 14 days of receipt, provided the item is unworn and in original condition.
Repairs & Issues
If an item arrives damaged or develops a fault, we will always assess and offer repair, replacement, or suitable resolution where appropriate.
Customer Support
We aim to respond to all customer enquiries within 1-2 working days and pride ourselves on offering a personal, attentive service.