Personalised Engraved Wall Clock, Precious Memories Captured In Oak

FREE UK Shipping We aim to dispatch all orders as quickly as possible. Our standard delivery time for UK orders is 2–5 business days. We use APC Overnight, Fedex, Evri, Royal Mail and other trusted couriers for our UK parcels, and every parcel is fully trackable. Once your order has been dispatched, we will update it with a tracking number and you will receive an email notification. If you add your mobile number at checkout, our courier will also send you a text message with an estimated delivery time. Ironmongery, Lighting & Vintage Items These items are ready to post and are usually dispatched within 1–2 business days. Painted Furniture, Signs & Airer Laths These pieces are painted to order. Please allow a short time for paint to dry. Painted items are typically dispatched within 2–3 business days. Natural pine and unpainted items are usually dispatched within 1–2 business days. Our Returns Policy We hope you’re absolutely delighted with your order. But if something isn’t quite right, we understand—and we want to make the process as simple and stress-free as possible. That’s why we offer a no-quibble 30-day return policy. 💭 Changed Your Mind or Not Quite What You Expected? Small Items You’re welcome to return small items for a full refund or exchange. Please send them to: Goodwood Originals Caersalem Chapel, Marsh Street Llanelli, Carmarthenshire, SA15 1AU Let us know whether you’d prefer a refund or a replacement. Please ensure items are returned in a saleable condition and packed securely. Large Items We can arrange collection for larger pieces with 24 hours’ notice. If you’d like an exchange (e.g. a different size or colour), we’ll ask our couriers to collect the original item when delivering the replacement. Please note: if the return is not due to a fault, a collection fee of £8.99 applies. 🚚 Damaged, Faulty, or Incorrect Items? Please contact us before returning anything—we’ll guide you through the next steps. Small Items We’ll send you a prepaid label for return. Let us know if you’d prefer a refund or a replacement. We’ll process your request as soon as the item arrives back with us. Large Items We’ll arrange a collection at a time that suits you. If you’d like a replacement, we’ll coordinate the swap with our courier. 🌍 Other Important Notes We’re unable to cover import duties for returns from outside the UK. Refunds are issued in GBP Sterling within 48 hours of receiving your return. Please note: Custom-made items are non-returnable unless faulty, as they are created specifically for you and cannot be restocked. We’re always happy to discuss solutions if something isn’t quite right. International Shipping We ship worldwide. Shopify will calculate postage costs automatically at checkout. International orders are usually dispatched within 2–3 business days. Delivery times vary depending on destination and local postal services. Packaging Policy We are committed to reducing our environmental impact. We use recyclable packaging materials wherever possible We avoid plastic padding We reuse boxes for smaller items whenever we can All padding materials are fully recyclable