Flora Percival – Seller Policy

Flora Percival is a small British knitwear brand, and we are committed to offering a clear, fair and straightforward service. Please read the information below before placing your order.

If you have any questions, please contact us using the “Ask a Question” button on the Country Living Marketplace product page. All correspondence must be made through the Marketplace messaging system.

Shipping Cost

Shipping costs are calculated at checkout and will be clearly shown before you complete your purchase.

We aim to keep shipping charges fair and reflective of the true cost of careful packaging and delivery.

Delivery

We dispatch all orders from the United Kingdom.

Orders are usually processed within 2–5 working days (Monday to Friday, excluding bank holidays), unless otherwise stated. During busy periods, dispatch times may be slightly longer.

Delivery is made using a tracked service, meaning your parcel will have a tracking number so its progress can be followed.

Delivery timeframes are estimates and begin from the date of dispatch, not the date the order is placed. While we always do our best to ensure timely delivery, delays can occasionally occur once an order is with the courier and are outside of our control.

Made-to-Order or Small Batch Pieces

Some Flora Percival items are made in small batches or to order. Where this applies, longer processing times may be required.

Any extended dispatch times will be clearly stated on the product listing.

Returns

We hope you are delighted with your purchase. However, if you change your mind, you have the right to return your item.

You must notify us within 14 days of receiving your order, and return the item within 14 days of notifying us.

To be eligible for a return:

• Items must be unused, unworn and in their original condition
• Items must be returned in suitable packaging to prevent damage

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Once your return has been received and approved, your refund will be issued to your original payment method.

Non-Returnable Items

Unless faulty, we are unable to accept returns on:

• Bespoke or made-to-order items
• Personalised products

Where a product is non-returnable, this will always be clearly stated in the product description.

Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us through the marketplace as soon as possible.

We will review the issue and arrange a suitable resolution, such as a replacement or refund.

Product Information

We take care to ensure that all product descriptions and images are as accurate as possible.

Please note:

• Colours may vary slightly depending on your screen
• Natural fibres can have subtle variations
• As with all knitwear, gentle pilling and wear over time is normal

These characteristics are part of the nature and longevity of well-made garments.

Cancellations

If you need to cancel your order, please contact us as soon as possible via the marketplace.

If your order has not yet been dispatched, we will do our best to cancel it. If it has already been sent, it will need to be returned in line with our returns policy.

Privacy

We respect your privacy and will only use your information to process your order, communicate with you via the marketplace, and improve our service.

Your information will not be sold or shared with third parties, except where necessary to fulfil your order (for example, payment providers and delivery services).

Our Approach

Flora Percival is proud to make knitwear in Britain, supporting traditional skills, responsible production and the rural communities that inspire our work.

We believe in creating garments that are worn, loved and lived in — and in offering a service that is fair, transparent and thoughtful at every stage.