Stripe Lampshade

Móðir Seller Policy

At Modir every lampshade is individually handmade by our small team in our studio in Holt, Norfolk ensuring exceptional quality and attention to detail.

We want you to feel confident in your purchase and understand our policies regarding orders, payments, shipping and returns.

Ordering

• Each lampshade is made by hand to your specifications.
• Please check all sizes, fabric choices and fitting types (pendant or standard) carefully before confirming your order.
• Once an order has been confirmed, changes can only be made within 24 hours of purchase.

Processing Time

• Standard lead time for bespoke lampshades is 2–4 weeks, depending on current order volume.

• If you require your order by a specific date, please contact us before ordering and we’ll do our best to accommodate you.

Payment

• Full payment is required at the time of ordering.
• Prices are shown in GBP and include VAT where applicable.

Delivery & Collection

• UK delivery is available via tracked courier.
• Local collection can be arranged from our shop Modir / Leanda Jaine Illustrations at 29 Bull Street, Holt, Norfolk, NR25 6HP

Packaging

• Each lampshade is carefully wrapped in protective packaging to ensure it arrives safely.
• We use sustainable and recyclable materials wherever possible.
• You will receive an email notification once your order has been dispatched, including tracking information.

Cancellations

• Cancellations will only be accepted within 24 hours of purchase. After this time, materials may already have been prepared and work begun, so cancellation may not be possible.

Colour & Fabric Variations

Due to the handmade nature of our products slight variations in colour, pattern placement, or texture may occur. These are not considered faults but part of the beauty of handcrafted design. We do aim for continuity in both colour and pattern match where possible.

Returns and Refunds

• For both online and in-store purchases, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return for an exchange or a credit voucher.

• We are unable to issue a refund, except for faulty items.

• If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of the damage and packaging. We will arrange a replacement or refund once the issue has been reviewed.

• Delivery costs and bespoke orders are non-refundable (i.e pompoms added, custom colours or reupholstering service).

Customer Care

Whilst we take great care in all our lampshades and service, if you have any concerns that are not covered on this page, please get in touch via the 'Ask a Question' button.