Terms & Conditions

Delivery

UK orders are sent using Royal Mail Tracked 24 or Special Delivery, depending on the order value and service selected.

Packaging

I am committed to minimising unnecessary waste and use packaging made from recycled, recyclable, natural or biodegradable materials wherever possible.

Your jewellery will arrive beautifully presented and ready to gift in one of my Mooi jewellery boxes, gift pillow boxes with ribbon or organic cotton pouches.

Delivery Times

Some pieces are handmade and ready to post, while most Mooi jewellery is handmade to order.

Made-to-order pieces generally take 1–2 weeks to make. Please check the individual product listing for the estimated timescale.

If you need your jewellery by a particular date, please contact me before ordering. I will always do my best to accommodate your requirements.

Returns & Exchanges

I hope you love your Mooi jewellery. If you are unhappy with your purchase or have any concerns, please contact me at mail@mooi.biz within 7 days of delivery and I will be happy to help.

Checking Your Order

Please check your jewellery carefully when it arrives.

If your item appears faulty, damaged or incorrect, please contact me as soon as possible and provide clear photographs of the item and, where appropriate, the packaging.

Items That Cannot Be Returned

For hygiene reasons, earrings cannot be returned or exchanged unless they are faulty.

Under UK consumer law, certain personalised or bespoke items may be excluded from the usual cancellation rights. This includes items made specifically to your requirements, such as custom sizes, personalised pieces and bespoke commissions.

If a made-to-order or personalised item is faulty, please contact me and I will work with you to resolve the issue.

Exchanges

Selected handmade and ready-to-post items may be eligible for exchange within 7 days of delivery. Please contact me before returning an item to confirm that it is eligible.

Items must be:

• Unworn and unused
• In their original condition
• Returned in their original packaging

Customers are responsible for return postage and any additional postage costs associated with an exchange.

Faulty, Damaged or Incorrect Items

If your jewellery arrives faulty, damaged or incorrect, please contact me as soon as possible with clear photographs of the issue and I will work with you to resolve the problem.

Where an item is confirmed to be faulty or damaged, I will arrange the return and cover the appropriate return delivery costs.

Jewellery must not have been exposed to perfume, hairspray, moisturisers, cleaning products or other chemicals, as these may cause damage or discolouration.

Damage in Transit

If your parcel appears damaged when delivered, please photograph the packaging and contents before disposing of anything and contact me as soon as possible.

I will work with you and the delivery provider to resolve the issue.

Exclusions

I cannot accept responsibility for damage resulting from accidents, neglect, misuse or failure to follow the recommended jewellery care instructions.

Hallmarking

All Mooi jewellery pieces exceeding the legal hallmarking weight threshold are hallmarked at the Sheffield Assay Office.

A Mooi hallmark may include:

• Mooi Sponsor's Mark – my registered maker's mark, ‘MI’ in two joined circles.
• Fineness Mark – 925 for sterling silver, 375 for 9ct gold or 750 for 18ct gold.
• Assay Office Mark – the Sheffield Assay Office mark.

Many of my handmade silver pieces weigh below the legal hallmarking threshold and are therefore exempt from compulsory hallmarking under the Hallmarking Act 1973. These smaller pieces can be hallmarked on request, subject to an additional charge. Please contact me for current pricing and timescales.

A hallmark provides an independent guarantee of the precious metal content of an item and confirms that it meets the required legal standard of fineness. For more guidance on hallmarking, please click here

Personalisation, Finishes & Sizing

Please carefully check all information provided when ordering, including:

• Ring size
• Personalisation
• Names and spellings
• Metal or finish selections
• Any other custom requirements

I cannot accept responsibility for errors in information supplied by the customer.

If you are unsure about sizing or personalisation, please contact me before placing your order.

Product Quality & Care

Every piece of Mooi jewellery is individually handmade and finished to a high standard. Because each piece is made by hand, slight variations in shape, texture, colour and finish may occur. These natural variations are part of what makes handmade jewellery unique.

Colours may also appear slightly different depending on photography and individual screen settings.

Every item is carefully quality checked before dispatch and leaves my studio in perfect condition. If you are unsure about the size, shape, colour or any other aspect of a piece, please contact me before placing your order.

Caring for your jewellery

Sterling silver naturally tarnishes over time when exposed to air and moisture. Regularly polishing your jewellery with a soft silver polishing cloth will help maintain its appearance.

I recommend avoiding silver dips, as these can remove intentional antique or oxidised finishes.

Many Mooi designs are delicate, so please store your jewellery in its individual gift box or pouch when not being worn to help prevent scratching, tangling and tarnishing.

To help protect your jewellery:

• Avoid contact with perfume, hairspray, moisturisers and other chemicals.
• Remove jewellery before bathing, swimming, cleaning or exercising.
• Remove jewellery before sleeping.
• Check chains, links and clasps regularly to ensure they remain secure.

For more information, please see my Jewellery Care guide.